Identify those mysterious charges on your credit card statement
Audible is a charge associated with Amazon.com, and is the membership fee from a 14-day trial when you sign up with certain features. I just saw the charge on my bank statement, called the 888-283-5051 number and was told by the marketer this information. I unknowingly accuired this service when I started my kickstarter.com account. Sneaky little bastards.
It is tied to your Amazon account since they are Amazon company. If you hae CC info for Amazon, then they have access to your account via Amazon. If you click on the free audio book, it will subscribe you. Reading the details will help to prevent this, but if it does, contact them ASAP, hopefully before the 14 day trial is over. I did web chat with them and they cancelled the account right away and refunded my money. My son got click happy and tried to buy something without my permission.
Okay - So I had an issue where I had used a code to get a free download of a book (for a class I was taking at the time. I never even used the thing, turns out I can't listen to books) and had apparently signed up for a membership at the time. (I never even noticed until today!) If this happens to you - what you see above will show on your bank statement. CONTACT THEM IMMEDIATELY. I used the Web Chat and explained to them what had happened - I told them the same thing I told you here. They were super helpful, and they not only cancelled my membership, but also refunded all of the money that had been charged since I had downloaded my first book (four months worth). If this charge is showing up, you should contact them and ASK FOR A REFUND and EXPLAIN why you think you deserve it. I was terrified, but it worked AMAZING for me, and this all happened within the course of maybe 15 minutes. I hope it works for y'all.
Beware of this scam! I went in to the website to look at the books, next thing I know I have a charge on my credit card. They are sneaky. Called to have them cancel and get a refund and they did.
i want my money back and please stop happen they take my money from my account every month i not go to amazon 6 month ago why ?? AUDIBLE 888-283-505 US FRGN AMT: 14.95 U. S. DOLLAR
My husband downloaded an audiobook from Amazon without reading the fine print very carefully. When he downloaded this audiobook, he signed up for a free trial. Our card was charged when he failed to cancel the membership before the trial expired.
I was charged $14.95 for audible. I did not order this service, but was charged on my Amazon CC. The lady I called @ 888-283-5051 was very nice and helpful. All charges will be refunded and subscription will be cancelled. I cannot understand why Amazon allows this sneaky scam continue!!
I as well just saw a charge form this company on my account, and when I called it was removed immediately. They were very polite, not the pushy run of the mill scam artist behavior, but Id really rather not have to deal with this at all. Just glad it was not a fight.
This "Audible 888-283-5051NJUS" (from Amazon) appeared on My wife's and I credit card for $16.00 each month (notice everyone has different amounts) and we do not purchase books on-line nor do we listen to books on-line. We checked with our daughter who didn't either and doesn't have access to our charge cards and then disputed it with the bank and received credit. Then after a couple of months it appeared on another card, then it appeared on our daughter's teen account!!!
Something isn't right here, others on this site are saying they credit the charges so easily only means to me that they are raking in a lot of money for people who don't check there statements line by line. If you know anyone who doesn't check please tell them how important it is! Good Luck!
I was very upset when I discovered the charge, especially since I didn't download a single audiobook. However when I called to complain about the charge the fellow who took my call was very kind and immediately offered to refund the charges. He managed to defuse the situation very well, so I didn't feel like I should sound off my anger with him, since clearly he has nothing to do with Audible's protocols. Nevertheless that's pretty low to pilfer your credit card information from Amazon and then charge it surreptitiously.
I was charged $14.95, called and got a refund. Audible is associated with Amazon. Watch for it, it is a Scam. Shame on you Amazon.
Apparently, my girlfriend clicked on something wrong in the Kindle Fire I bought for her for Christmas. The device was registered under my account and so they starting charging. The company reversed the charges which was almost 1 years worth at $14.95 per month. I thought it was legitimate for awhile but then looked into it more closely.
The company was even aware of which device was used to authorize the charge.
This is indeed a fraud. I noticed this after six months of repeat debits. I use my debit card in Amazon. It does say Free download, but without the knowledge of the user, every month you are charged. Surprising that, Amazon allows such activity from another seller. I called 888-283-5051 and spoke to someone and they willingly agreed for a refund.
Imagine, how many other people around the world may not notice it and they should be making millions easily.
This charge appear on my credit card on 04/25/2014. I never subscribed to Audible. I don't even use my Kindle. I haven't gone to Amazon in months. I don't click on any ads or banner. Yet they just charge my credit card on file on Amazon without my authorization. Amazon shouldn't not allow their customers to be scammed like this. I called the number 888-253-5051 and they reversed the charge and remove me from their subscription. I will check my credit card again if the charges were indeed reversed.
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I just received a refund for ...get ready... $179.40 FOR 12 MOS. WORTH OF AUDIBLE THAT I NEVER PURCHASED!!! My credit card is set up on auto pay, so I have been paying for this service for over a year now without noticing! Shame on me for not catching that sooner, but it is absolutely amazing to me that this can happen without a greater degree of verification and / or approval on the part of the Amazon customer. Fortunately the representative I spoke with was very polite and (actually quite to my surprise) cancelled and refunded all of the charges without really asking too many questions. Lesson learned - watch those statements, and be careful about subscribing to free trials that often are converted to monthly subscriptions without so much as a squeak!!
This whole page is a scam
I called my credit card company and filed a fraud claim. This is fraud. With all I have read about this, someone needs to be held accountable and do some prison time.
August 8, 201 Thank you all for the advice. I saw the $14.95 charge on my bank statement also. I called the number and explained my situation. I immediately got a refund and they cancelled my membership for me without a hassle. Great service, but poor on informing members about charges made in advance.
I had not really looked at my credit card statement that closely but discovered recently they had been billing me the charge for sometime on my cc. I called the credit card company, reported the charges as fraduulent and they removed them back for the past year. The cc fraud deprtment was going to go back and see if there were additional charges and remove them as well. They have also put an alert on the company for future charges as fraudulent so it can not be repeated. Scammers, as i have never looked at an audi book on my kindle or elsewhere.
I have no interest in audiobooks nor did I click on any trial offer or authorize amazon to charge my credit card, yet a $14.95 charge appeared on my Visa card. I called and got the charge reversed. I am surprised amazon is resorting to these tactics. BEWARE.
I also received this charge for $14.95 from Audible. Go to Amazon, then to Audible. There is a way to chat with them in real time. Apparently, they have people requesting this refund all the time, because they will do it with no questions asked. However, it takes 7-10 days to get it back. Better than nothing, but it's a sneaky tactic. Jeff Bezos should not allow such a sneaky company to be tied to Amazon, whom I LOVE.
Hi everyone, Sneaky, this one! Firstly, I also cannot recall signing up to Audible.com. It is just possible that I clicked on the free trial which led to subscription (my responsibility if that was the case).
HOWEVER, when I asked for cancellation of membership, it was done immediately, so when I went to the site, I had no more credits accumulating, and I stopped receiving emails from them. I assumed that meant it was cancelled. But much later on (several months later) I notice that money has continued to be deducted from my credit card account. How clever! Yes, I should have checked my credit card deductions more carefully each month, but there is something that does not feel quite right about this whole thing.
I have written to them again via Internet, hoping to for a positive outcome. Will let you all know.
I received a charge on my credit card from Audible US 8882835051 for $14.99. I contacted Amazon and customer service informed me that the charge was not from them and recommended I dispute the charge. I disputed and was refunded money immediately. Really strange that Amazon wasn’t aware of this charge as I just assumed it was a sneaky subscription that they slipped in.
Hi folks
I found this charge on my credit card statement too, and then I found this discussion which was very helpful. I tried to get to the bottom of it and I had a l-o-o-o-o-n-g exchange of emails with Audible, which I have copied in full below, except for a few redacted names and emails. The gist of it is:
This is a scam. The way it appears to work is, you visit a website or click on a link, and without your knowing it, your identification and credit card details are extracted from the Amazon database and inserted into the Audible database and you are robo-signed up for a recurring monthly Audible membership. It is possible that this scam was not authorized by Audible's management but by an employee(s) further down the corporate food chain, but it is a scam nonetheless.
Audible are unwilling or unable to give me details of exactly how I was signed up for this, but as with everyone else, they gave me an instant refund of all the robo-billed subscriptions, no questions asked.
With reference to (2) above, Audible doesn't have much choice, because if this came to a small claims court they wouldn't have a leg to stand on. In order to show that they were legally entitled to your money, they would have to show the existence of a contract, which means they would have to show how, when and under what terms the contract came into existence. If they can't show this, then there is no contract, therefore they are legally bound to give you your money back. Which they do, in every case.
I hope people find this helpful, and here is the correspondence...
Hello Peter,
Thank you for contacting Audible. My name is Josh and I will be glad to assist you.
I understand you have some questions as to how the membership was started in your account. I will provide the information we have available when it comes to this.
As you know the membership started with a 30 days free trial on December 30, 2013, meaning your first charge was processed on January 30, 2014. As to what website you visit, we really don't keep record of it since there are hundreds of different pages that advertise Audible, from Amazon.com to YouTube and quite honestly any website with a small section for ads could be perfectly showing an ad from us or even the publisher and authors, asking you to try Audible.
If you use this email address for your Amazon.com account, then that would explain how we got your credit card information. Since we are an Amazon company, the same account information you have on Amazon will be the one displaying on Audible.
I'm sorry I can't provide you with the specific website or ad that was clicked on to start the trial, but now that the membership is cancelled and no more charges are going through, you should not have to worry since the trial is something you may start only once in your account, meaning you won't be able to use another free trial in the future.
If there is anything else we can do, please don't hesitate to contact us back.
Have a great weekend!
Sincerely, Josh V
Audible Customer Support
---- Original message: ----
So, did you get anywhere with investigating this? My inquiry was, how did I get signed up to a monthly Audible subscription without my knowledge? What Web page did I visit and what did I click on? Can you show me the actual page so that I can re-visit it? How did you get my credit card number if I didn't knowingly give it to you? I think these are reasonable questions, and when I receive your answer I will post it to the discussion forum referenced below, where a number of other Internet users have shared the same experience.
Thank you!
Peter
-----Original Message----- From: Peter [mailto:peter@*****.] Sent: Thursday, October 02, 2014 6:33 AM To: 'customersupport+A1PCKNIKF3U1JM@audible.com' Subject: RE: Regarding your Audible Email
Thanks Raymond
The only other email I use is peter@***. which is my work email, and I would not have used that to purchase audiobooks. Also, I don't understand why you can't find the Audible account connected to peter@., because Audible sent me an email to that address as recently as 29 September, and it said at the bottom of the email:
"You received this email at peter@*******. because you are a registrant or subscriber of Audible. We hope you found his message useful. However, if you'd rather not receive future emails, unsubscribe here"
I am forwarding that entire email to you separately.
Regards, Peter
-----Original Message----- From: Audible Customer Service [mailto:customersupport@audible.com] Sent: Wednesday, October 01, 2014 8:59 AM To: peter@******. Subject: Regarding your Audible Email
Dear Peter,
Thank you for taking the time contacting Audible. My name is Raymond and I'm glad to help.
I understand that you receive charges from Audible yet you never purchased any audiobook on the website. I am sorry for the inconvenience that you had. I will do my best to help you with this one.
We are open to provide you with the information that we have about the charge, I was unable to find any Audible account connected to the email address you've contacted us from, "peter@******.." In order for us to secure your account and take any actions through email support, we need to get your request from the email address in the account.
If you wish to continue this inquiry over email, please provide answers to the following questions in your reply. This will help us determine a resolution for you.
Again, I am sorry for the inconvenience this had caused you. I await for your response, as I am eager to assist you in resolving this as quickly as possible. In the meantime, If I can do anything else for you, please don't hesitate to contact us. Please feel free to call our Customer Care at 1-888-283-5051 (USA & Canada), (US Country Code) 1-973-820-0400(International) or simply reply to this email. We are here to help 24 hours a day, 7 days a week.
Thank you for contacting Audible.
Sincerely, Raymond A.
Audible Customer Support
---- Original message: ----
No, I have never purchased an audio book. I have made several purchases of books and CDs from Amazon over the years, and I wondered if the Audible subscription was somehow piggy-backed on to one of those without my knowledge. However, my Audible subscription was supposedly started on 30 December 2013, but on my credit card statement I cannot identify making any online purchase of anything between 18 December 2013 and 17 January 2014.
I am not sure that "discussing this issue" on the phone is going to be helpful as I do not have any further information which I can give you. I would simply like you to tell me what information you have which would help me understand how and when this Audible account was created. When I have this information I will post it to the discussion group referenced below as it will be of general interest. If Audible's response is "we are not willing to give you any further information about this" then I will post that to the discussion group.
Regards, Peter
-----Original Message----- From: Audible Customer Service [mailto:customersupport@audible.com] Sent: Wednesday, October 01, 2014 7:36 AM To: peter@******. Subject: Regarding your Audible Phone Call
Dear Peter,
Thank you for contacting Audible.com Customer Support! My name is Rolin.
Based on your email, I understand you keep seeing an unknown monthly fee charge from Audible and wondering if you purchased an audio book. I am more than happy to assist.
To provide you with the best resolution, I will need to speak to you to discuss possible solutions. Please reply to this email with the time and date that works best for you so we can discuss this issue. Please provide a contact number where you can be reached. You may also call us on our customer care line at 1-888-283-5051 (USA & Canada), [US Country Code] 1-973-820-0400 (International).
If I can do anything else for you, please don't hesitate to contact us. Please feel free to call our Customer Care at 1-888-283-5051 (USA & Canada), (US Country Code) 1-973-820-0400 (International) or simply reply to this email. We are here to help 24 hours a day, 7 days a week.
Sincerely, Rolin. W
Audible Customer Support
---- Original message: ----
Dear Nayokah
Thank you for cancelling the membership (again). However, I would be grateful for a response to the second part of my question, which was: how did I come to be subscribed in the first place? A lot of other people have had the same problem, see here:
http://www.whatsthatcharge.com/Audible-888-283-5051-NJ
which is a long list of people complaining that they were signed up for an Audible subscription without realizing it. This should not be happening. So I would be interested to know what web page I visited, or what app I downloaded, or what other goods or service I purchased, which caused this Audible account to be created in the first place. If possible, please will you tell me the exact Web page I visited so that I can go and look at it again (this time more cautiously).
Thanks, Peter.
-----Original Message----- From: Audible Customer Service [mailto:customersupport@audible.com] Sent: Tuesday, September 30, 2014 5:08 PM To: peter@******. Subject: Regarding your Audible Email
Dear Peter,
Thank you for taking the time to contact Audible! My name is Nayokah and I hope you are having a good day.
Based on your email I understand you requested cancellation of the Audible membership but received another charge of $14.95. I apologize for any inconvenience caused and would be happy to assist.
After reviewing your account, the $14.95 charged to you was for your Gold Monthly AudibleListener Membership Plan. On December 30, 2013, you enrolled into a Free Trial of our Gold Monthly Plan on Audible.com. Once the trial period ended, your membership was opted into the regular AudibleListener Gold Monthly Plan where you are scheduled to be charged $14.95 each month and receive one credit.
It has been noted however where the previous charges were refunded but the membership was still active. At your request, I have canceled your AudibleListener® membership and issued a refund in the amount of $14.95 back to your credit card for the debit you are now seeing. Please allow up to 2 business days for this transaction to process.
We are sad to see you go, but hope you'll continue enjoying your favorite audiobooks. Your library, username, and password will remain active.
If you decide you want to start listening again, you can still get audiobooks at Audible.com. Also, if you would like to access our half-price sales, Great Listen Guarantee, every day 30% discount, and more, just visit our website or contact us again.
If I can do anything else for you, please don't hesitate to contact us. Please feel free to call our Customer Care at 1-888-283-5051 (USA & Canada), (US Country Code) 1-973-820-0400 (International), or simply reply to this email. We are here to help 24 hours a day, 7 days a week.
Sincerely, Nayokah D.
Audible Customer Support
---- Original message: ----
Question: Good morning
On 30 December 2013 I was unknowingly signed up for the Audible Gold Member service. I do not know how this happened, I did not apply for this service and I did not knowingly give you my credit card details. I assume you got those details from Amazon, which I have bought products from in the past.
When I found out about this I contacted you on 3 September 2014 and you agreed to cancel the service and give me a refund of the monthly subscriptions from 30 December - 3 September. The refunds were credited to my Visa account but you still appear to be billing for the service because there is another pending debit on my Visa account and I received an email yesterday saying that my "membership has been refreshed".
A lot of other people have complained about this problem: see http://www.whatsthatcharge.com/Audible-888-283-5051-NJ
I have two requests:
Please cancel this subscription and refund any further debits you have taken from my Visa account
Please explain how I came to be signed up for this service in the first place, including the date I supposedly applied for it and the web page I supposedly visited.
Thanks, Peter
I just realized that audible.com charged my debit account for a 14day trial through Amazon that I never purchased. So please be careful when shopping on amazon. I just called the 888-283-5051 and inquired about it and they said I purchased audible trial through Amazon which is not true. I asked for a refund and they said they would refund my money. It's a scam....
This is fraudulent behavior. I used Audible last October once and it was a free book and I never once agreed to a membership. I just called and they were polite and gave me a refund for up to 4 months but I have been charged for the last 8. I should have noticed, but I never signed up for it so the fact that somehow they just scammed me out of that kind of money is ridiculous. I'm going to email customer service and ask for a full refund.
wow. Found charges from Audible on our joint charge card. Ironically, one month they used my CC number, the second month, my husband's cc number. I called, and they assured me the amount would be credit back to my card in 7-10 days. This just happened today, so I don't yet have confirmation that my refund has been received. I don't do audio books, but we do have an Amazon Prime account and I do load books on my kindle. I assume that is how they got our information. The credit card company recommended I request re-issue of cards with new numbers. Ug. As consumers we have to constantly monitor our accounts. This is nuts.
I have charged for 16.68$ every month since last few months and I called this bloody number 888-283-5051 and they said bla bla bla which is useless... And they are Sneaky little bastards..... I am telling all my facebook tweeter and all social network friend not to shop in amazon and this bullshit stuff ever...thanks guys who posted before and i am able to cancel my stupid subscription and hopefully get the refund
I was charged $ 16.37 called Audible 888-283-5051 they are associated with Amazon, spoke with a customer service Rep. Who stated they would refund my money and cancel the membership. Glad I caught this before any more charges could be taken from my Bank Account.
My 78 year old mom does not have internet, own a computer, a kindle or have an email address. Upon checking her bank statement I noticed repeated monthly charges on her debit from Audible??? I called to report the error and was told they couldn't find an account. REALLY??? How is it they can deduct from her debit and not be able to find the account? I'm calling it "bull". The bank account has been cancelled to protect my mom from further charges but in the meantime Audible refuses to "own" up. Am not done with these folks. I intend to show up at their headquarters where it will not be so easy to dismiss me. I want my mother's account reimbursed!!
There's some kind of scam here with Audible. I saw an Audible charge of $7.49 posted to my credit card account on 03/18/2015 (yesterday). I use my Kindle but for e-Books, not audio books and had not signed up for this service. I've never done an audiobook in my life. The Amazon/Audible fraud department told me the account was in my name, but used an email address other than mine. What address? Good question. They would not tell me that, other than that it was a gmail account and did not use either of the names I use on my active accounts with another email provider. (It seems like if this was supposedly MY account they could tell me, but no....). They promised to reverse the charge and I have reported this as fraud to my credit card company.
I found a charge of 15.10 from Audible on my bank statement. Searched my bank statements and found two more from the previous months. Called Audible at 888-283-5051 and spoke with someone I couldn't understand because of his dialect and because I wear a hearing device to talk on the phone. I called back and spoke with "Paul". I explained that I've lost most of my hearing and can't listen to books, I have to read them. I told him that there is no way I would order such a product. He refunded the charges and canceled the account. He said the funds should be returned to my account within seven days. We'll see.
I had unauthorized charges to my bank account as well. I called audible and spoke with Kimberley. She was very professional and helpful. She explained that when the App for iphone is downloaded, it can happen that the 30-day free trial is accidentally selected and then the charges start, unbeknownst to the customer. She quickly refunded the money to my account. I recommend asking for her, should you need to call.
This is a scam. First they charged my card for 16.16. Then for $48+. When I called, they pretended not to be able to hear me, then the same girl answered, gave me a different name, and then hung up on me when I refused to give her my email and credit card number again. Contacted my bank immediately. They are doing fraud research. shows a adbl.co/bill, NJ. SCAM SCAM SCAM
I live in the UK, a couple of days ago I saw a "non sterling transaction fee" on my credit card, then today I see Audible has charged me £11.80 from what appears to be a U.S. service, I haven't had any emails from audible, unbelievable!
I am almost ready to close down my Amazon account over this. I have a Kindle, but have never even used it. I had 2 charges on my checking account today, Feb. 17th. One from New Jersey and one from the UK. When I called them about it, they wanted more information that I was willing to give, like my address and such. Turns out someone named Linda Green used my debit card to download an audio book, but the customer service person I spoke with said the account was de-activitated. Now, I'm on hold with audible.com.UK to clear up a second charge. This is very scary. I'm about ready to cancel my amazon.com account over this.
I had $14.95 charged to my credit card from "Audible". I called the number they provided on my bank statement, and it was cancelled. Weird!
I didn't realize it until this morning that I have been paying for this service for four months, because I do a lot of shopping online and just overlooked this charge each month. I made a call to "Audible" and found that it was an a company selling membership to audible books. This is great if you are interested in "talking books", however I wasn't. The gentleman I spoke with was very polite and cordial, and when I asked for a refund he not only refunded this month, but all four months. "GREAT COMPANY"
This happened to me also I saw an amount of 16.37 on my credit card and immediately called. Customer service for audible was very nice and started the process of taking this charge off. As soon as I got off the phone I went through my account and there was 4 other charges from audible, I called back and they said I should be refunded within 7-10 business days. I am ashamed I let this got on for so long and I will now be aware of all charges on my credit card. Thanks for this discussion.
This is clearly one of those scams as mentioned by the other posts. This is a way for Audible.Com to bilk amazon subscribers monthly. Those that pay close attention to their bills or bank accounts will catch it.. However if you are a busy person this can slide by you quickly. I just caught 3 months of charges!!!! The company also will tap any credit card you have on file with Amazon to get the monthly charge. In my case 3 separate cards and 1 was a VISA gift card... Now i am having to wait for refunds.. Clearly not legitimate business practices. When I called Amazon they simply said it was a different department/business of Amazon and were useless in resolving.. Call them and get your credit back!!!
This charge showed up on my credit card statement for the last five months as "Audible 888-283-5051 NJ." I read this website and realized the charge was coming from Amazon. I use Amazon a lot for my Kindle but I had never authorized a recurring charge like this. I called the Amazon customer service and although I was very mad I had been charged for this service unknowingly the customer service member was very nice and friendly and immediately refunded my money for the entire 5 month period.
I had this same charge to my bank account, too. $14.95. I called this number right away and they were very prompt in giving me a refund. I'm glad I caught this!!!
I also go conned!!! By having a free trial of an audio book. They were happy enough to process my refund but it is so fraudelent!!! How annoying Took my details from Amazon. Sneaky bastards
Audible....Called 888-283-5051. Gave my Amazon email. Saw immediately that I had clicked on a book but had not downloaded or listened to it. Refunded 8 months of charges. I'm embarrassed I hDnt noticed all this time! Ugh!
Yes, this happened to me as well. For the last 6 months I have been charged $16.04. I called and they said I must have purchased a Kindle book through Amazon that was associated with a free trial of Audible. They refunded all of the charges and cancelled my membership.
I asked how I can prevent unauthorized charges from them in the future, he informed me to be aware of what I am purchasing on Amazon and make sure it has no reference to Audible, or an Audible free trial membership that apparently just morphs into a membership where they magically start using a credit card on file with Amazon.
Wow!
I saw the Audible charge on my credit card statement. I googled the number. This website was among the results. The information here is great! I called the Audible number and spoke with Angel. With no argument she cancelled the 'membership' and refunded the $17.10 charge ($14.95 US) to my credit card.
Hello everyone, I am someone that will remain as anonymous as I possibly can at this point, but will soon make a public take down of this company due to their fraudulent activity they have been smuggly carrying on with for quite sometime. I have reviewed hundreds, maybe even thousands, of your complaints and everyone has been spot on in regards to the things they've had to deal with due to this. Even the part regarding canceled debit/cards and then having that card number mysteriously pulled/stolen and placed back on an account. I've also placed crawlers on Amazon and Audible's correspondence to go further in tracking their fraudulent activity, beyond what they've simply told you. By doing that, and if you're not familiar with a crawler I can explain more when you email me, I've been able to uncover incriminating information that would make you absolutely cringe at the thought of. The part that's even worse is how the government has knowingly let this continue, simply because they get a piece of this scam's pie as well. If, they get caught, they may reimburse you, and perhaps even the full amount, if you persistently pursue the matter, something most people don't have the time to do when they're just trying to survive in their everyday lives. So, I am going to help everyone by being the voice that's needed. I am fortunate to have built up an incredible network of contacts that can help me expedite this to the public forum and we also control the media buying and advertising side of things to make sure this doesn't get squished before it makes the air. This piece that I am going to compile will air as a 20/20 documentary style piece, along with interviews from people like yourself and probably countless turned down interviews from the executives at Amazon/Audible and government officials alike. In addition to that public piece, a formal and massively publicized suit will be filed against them detailing the damages accrued by each and every person that has had even 1 month billed in regards to this, as well as, a pain and suffering claim made for not only those people billed, but for everyone that has had to take the time to cancel the free trial automatically created. In addition, we will file a grand theft charge against them, as well as, an invasion of privacy charge to nail them for stealing information you did not provide to them, nor authorize them for whatsoever. And on top of that, we will place a worldwide alert to the merhcant (card processing company/companies) associated with the processing of these stolen cards, letting them know that if they do not immediately engage in a cease and disist with Amazon and Audible, we will reveal publicly their information showing how they knowingly processed stolen debit/credit cards. At that point, we will file against them for fraud, grand theft, invasion of privacy, etc. This is a very serious matter that spans far greater than just this because companies are doing this everyday, all over. It has to stop now! This message was to let you know something is being done about it as we speak and if you would like to help at all, please feel free to email me at the address provided. Your story will be greatly appreciated and helpful as we move forward and if you would like to get involved by helping even further, we can talk privately. I truly sympathize with you, I have had this happen to myself as well, and I am here to make things right because we all should have simply had enough by now.
Please feel free to contact me at AudibleScam2020@gmail.com if you would like to contribute in any way or if you simply seek more info/advice. Thank you and I wish you all the best!
I GOT A QUESTION FOR ALL THE IDIOTS THAT MENTION THAT THIS IS A "SCAM" PURCHASE OF $14.95!!!
NEWS FLASH, IF YOU CALL CUSTOMER SERVICE AND CANCEL WHAT EVER SUBSCRIPTION AND GET YOUR MONEY BACK...IT IS NOT A SCAM!!! YOU SOUND DUMB AND IGNORANT!
THAT IS ALL!
My 2-1/2 year old clicked on this!!! These guys are not associated with Amazon though they are linked on the Amazon site and use Amazon's name in vane. They are scam artists just waiting to be caught. I just called and talked with Marrella to have them remove me from their computer and refund my money! These guys give clear reason why the world is going to $%^#!
This charge, for me, is a result of more than 2 weeks of use of Audible app. I downloaded it, tried out a free book. Forgot about it after a week. Now, 2 months and 2 weeks later, I realized I have been charged 2 months of use at $14.95 per month.
I called 888-283-5051and was able to reach a live representative in seconds, just hit one. I told the representative (forgot his name) what i had just realized and he didn't try to pursuade me to stay, in fact he said he would refund both charges since I didn't use it. He said it will take 7-10 business days for my refund back to my card.
I also got this email straight away, awesome!
This e-mail was sent to you by audible.com in reference to Annette. To ensure delivery to your inbox (not bulk or junk folders), please add DONOTREPLY@audible.com to your address book.
Dear Annette,
I've received confirmation that you have cancelled your AudibleListener® Gold Membership.
We're sorry to see you go, but hope that you'll continue to enjoy listening to your favorite books, as your library, username, and password will remain active.
If you decide you want more books to listen to, you can still get them at Audible.com. And if you'd like access once again to our half-price sales, free audio for members, and everyday 30% discount, you can reactivate your membership by contacting us at 1-888-283-5051 (USA & Canada), 1-973-820-0400 (International), or by sending an email to customersupport@audible.com.
Sincerely,
Meredith Audible Customer Care
This is a transactional email for Annette, confirming the cancellation of your membership plan. To learn more about Audible's use of your email/personal information, please read this privacy policy. Please do not reply to this email as we are not able to respond to messages sent to this address.
(C) Copyright 2011 Audible, Inc. 1 Washington Park, 16th Floor. Newark, NJ 07102. All Rights Reserved.
Called to cancel and was refunded $16.00. The following month, they charged the card again. Had to call back, had to speak to supervisor who said they will cancel / close membership ... again. BEWARE IS RIGHT> Surprised Amazon is affiliated with them
I just called Audible. Same as Flonse about. They said only 4 months, I asked for a manager then they said one year. I said small claims was my next step and got the full 14 months. In the words of Billy Joel " Don't take any crap from anyone"
This is an Audio Book Subscription.
For those of you that now understand how you were signed up for the Audible Gold Membership, you might now be wondering if it is worth paying $16.18 (my charges) per month versus just paying full price for the book. The most obvious factor is how many books you purchase... another factor is the cost of the book. I just did an analysis for the last 10 months and I came out ahead by $7.63. Overall, I spent $154.39 for the books I would have paid $162.02 as a non-member. Also, I have four credits left which are worth, on average, $23.15 based on my past purchases. So, if I forecast the entire year assuming I spend the four credits I have and the two more credits I would get I will be ahead by $114.17. So even though I am a little upset that I didn't notice these charges sooner (I just thought they were the charges for the books that I had purchased), it does make sense for me due to the amount of money I would have spent on those books anyway. I am most certainly NOT condoning the deceitful practice of automatic membership and sneaky credit card charges, but now that I know what's going on it makes sense for me. A feature that I did take advantage of this morning is to put my membership "on hold" for the next three months... this will give me time to spend those four credits and not be charged $16.18 (and not get any more credits) for the next three months. With proper management I can see this membership working - however, another factor I need to research is the cost of the books. Are the prices reasonable or are they inflated to make the program look like it makes sense? I will check that out over the next three months....
I called (888) 283-5051 and Amy took me to this site (http://audible.custhelp.com/) to explain how this works.
For those of you who never even used the service or have otherwise been taken advantage of, I hope you get your money back and Audible/Amazon is held accountable for any wrongdoing.
Thanks, Mark S. Fort Worth, TX
I saw their charges while doing a yearly review of my CC. They had been charging me the whole time. They were very pleasant but only wanted to refund 4 months, then talked to a supervisor and would give me 8 months. After I said I would go to my CC about the charges they agreed to refund the entire year's worth of charges.
These people are THIEVES!!! I'd never even heard of them, no less signed up for any service through them. They openly admitted that since a card on a family members Amazon account did not work for charge (b/c they too filed a complaint and took the card off) they just went to the next card # that worked. OMG!!! With an entirely different name! In the process of reporting this to not only my bank, but also to Amazon and BBB. It wasn't until I said I was hanging up the phone and filing a police report that the agreed to credit my account. Of course, they cannot provide a transaction # and it will take 7-10 days. Not holding my breath. Beware of these scumbags!!!!!!
Same thing happened to me, they charged me for 13 month (my fault not to be aware about it and check more often my credit card statements). Finally I called 888-283-5051 and a very nice lady named Shawn help me through the refund process, and I got back the 13 months (194.35 dollars) that they've been charged me without my authorization.
It is tied to your Amazon account since they are Amazon company. If you hae CC info for Amazon, then they have access to your account via Amazon. If you click on the free audio book, it will subscribe you. Reading the details will help to prevent this. Its not fraud if you have an account with amazon and have a cc or debt card liked. Read the terms and conditions nothing is ever FREE .
I've just been charged Rs.1013 out of the blue!!! how does one "unsubscribe" from this scam?
saw the charges, called bank, called 18882835051, they were very easy to work with, very accommodating and pleasant. they are reimbursing all charges. its nice to have companies who have no problem rectifying user error.
I called and they were nice and helpful and gave me a full refund for the 7 months I didn't notice that they were charging me.
WOW, seriously? I JUST saw this $14.95 charge on my statement yesterday, and didn't think anything of it cuz I thought it was my EZ Pass fee or something. But then I saw another post on my statement that actually said EZ Pass, so I did what I'm sure you all did. I searched Google for the text that appeared on my statement; "Audible - then their phone number" etc. (I have never even heard of Audible and had no idea they were even a company). Anyway, I ended up seeing all these posts/complaints and decided to go through my statements. Turns out, they have been charging me $14.95 EVERY month for a YEAR AND A HALF! I called them up just now, on a Saturday, and lost it! I freaked out on the lady so badly cuz I was just infuriated. I apologized to her profusely beforehand, knowing it wasn't HER personally that is responsible, but that the company SUCKS. I told her to please pass on my complaint to whoever needs to log it. I also told her that, thanks to their f'ing SCAM, their company's name is getting run through the mud on every site that mentions them and asked HOW the hell a company like them could even do this? Apparently, they're a pretty large, well-known company?! Why take the risk?! WHY would they choose to scam customers, knowing they're going to lose millions of them in the end. Kind of counterproductive, no? F'ing idiots. In the end, she cancelled my membership and refunded me $269?! I mean, WTF? I can't believe I didn't see it sooner. I honestly thought that was my EZPass all this time. UGH. So, thanks for sharing your stories everyone. Otherwise, I would have no clue about this damn scam. OMG, I'm still so irate! Amazon's gotta drop them if they're piggy backing onto their customers accounts like this. WOW. Just WOW. Then as my call was ending, the woman said "I've given you a 'store credit' for future use if you'd like to use that anytime". I said, really? You honestly think i'm going to use your company again after this?! You're just as nuts as they are.
Same issue for me. Just noticed a $14.95 charge from Audible. Called them up and they are issuing credit. I then noticed that I've been charged the past 4 months. Called again and they're crediting me. I don't understand how they got my information. If it's from Amazon, that's highly shady.
July 2015 - Thanks for this great page and contributions, which I found after discovering from credit card statements that I've been unknowingly paying Audible US$14.95 per month since July 2012 for an 'Audible Listener Gold 30-day trial membership' (yes, embarrassing that I didnt pick it up til now). Excellent help from Audible AU to point me to the US website and figure this out though. Let's see how I go with recovering the 500 bucks they owe me.....
This charge appeared today (8/2/15) on my bank statement: "Audible 888-283-5051NJUS," for $16.14. I did not order anything from Amazon, or Audible. This is a fraudulent charge. I will be disputing it immediately, and reporting the responsible parties to the authorities.
I had a $14.95 charge on my debit card that I was unaware of. I typed on Google search Audible NJ and this link came up. I then went to my credit union and was told this wasn't the first time I had been charged. I called Audible and spoke with Dujon. He said he will remove all 3 charges of $14.95 and cancel my membership which had my daughters e-mail address. Not sure how they acquired my debit number but my daughter did upgrade her phone so it may have been the App. Not sure but sounds like a scam.
When I found this charge on my bank account this morning it gave me a fright thinking someone unknown now has access to my bank account . I googled this number and it was very helpful to read from this site. No , it is not a scam and is a real division of Amazon for audible books . That is why they had access to my bank account .I do remember that a few weeks ago I was killing a few minutes before I had to leave for work . I was looking under my prime membership account for documentaries to rent when I got home and saw an option for free audible books .Which I love !! I just assumed it went with my prime membership and click on it to see what it was . There was 2 books listed . Since , I need to replace my tablet right now I was just checking it out for future references . Amazon should make it more noticeable {hint hint ] that when you click the link you have just signed up for a free 2 week membership to access their audible book lending library . Not positive but I think it is a lending library and the books are not yours to keep for good. Kind of hesitate to click on that link to learn more about it now .Nor was it noticeable enough for those of us who have very busy lives that if you don't officially cancel the subscription your bank account will be automatically deducted the monthly membership fee of 14. 99 a month . Which is very reasonable for audible books even if they are just for loan . If you have actually chosen to subscribe for that service . For the very reason I do most of my internet shopping with Amazon they have the best customer service in the world . When I talked to them they transferred my call to the audible book division . She quickly fixed my problem . They cancelled the subscription for me and because I had never even downloaded either book they are crediting my bank account for the 14.99 . Unfortunately , I was told that it could be up to 10 days before it was actually in my account . I will use the reply button under my comment to let others know just how quickly the money actually showed up in my account . It is 5:32 p.m July 25 , 2015 as I am typing this out . Even though it is only a small amount of money , due to extra expenses beyond my control - like replacing a broken refrigerator and all the contents lost , it was the worst week of this whole year to have anything extra taking out of my bank account . Especially not one that was unexpected . As with all things this too shall pass . God Bless
Hello everyone, I am someone that will remain as anonymous as I possibly can at this point, but will soon make a public take down of this company due to their fraudulent activity they have been smuggly carrying on with for quite sometime. I have reviewed hundreds, maybe even thousands, of your complaints and everyone has been spot on in regards to the things they've had to deal with due to this. Even the part regarding canceled debit/cards and then having that card number mysteriously pulled/stolen and placed back on an account. I've also placed crawlers on Amazon and Audible's correspondence to go further in tracking their fraudulent activity, beyond what they've simply told you. By doing that, and if you're not familiar with a crawler I can explain more when you email me, I've been able to uncover incriminating information that would make you absolutely cringe at the thought of. The part that's even worse is how the government has knowingly let this continue, simply because they get a piece of this scam's pie as well. If, they get caught, they may reimburse you, and perhaps even the full amount, if you persistently pursue the matter, something most people don't have the time to do when they're just trying to survive in their everyday lives. So, I am going to help everyone by being the voice that's needed. I am fortunate to have built up an incredible network of contacts that can help me expedite this to the public forum and we also control the media buying and advertising side of things to make sure this doesn't get squished before it makes the air. This piece that I am going to compile will air as a 20/20 documentary style piece, along with interviews from people like yourself and probably countless turned down interviews from the executives at Amazon/Audible and government officials alike. In addition to that public piece, a formal and massively publicized suit will be filed against them detailing the damages accrued by each and every person that has had even 1 month billed in regards to this, as well as, a pain and suffering claim made for not only those people billed, but for everyone that has had to take the time to cancel the free trial automatically created. In addition, we will file a grand theft charge against them, as well as, an invasion of privacy charge to nail them for stealing information you did not provide to them, nor authorize them for whatsoever. And on top of that, we will place a worldwide alert to the merhcant (card processing company/companies) associated with the processing of these stolen cards, letting them know that if they do not immediately engage in a cease and disist with Amazon and Audible, we will reveal publicly their information showing how they knowingly processed stolen debit/credit cards. At that point, we will file against them for fraud, grand theft, invasion of privacy, etc. This is a very serious matter that spans far greater than just this because companies are doing this everyday, all over. It has to stop now! This message was to let you know something is being done about it as we speak and if you would like to help at all, please feel free to email me at the address provided. Your story will be greatly appreciated and helpful as we move forward and if you would like to get involved by helping even further, we can talk privately. I truly sympathize with you, I have had this happen to myself as well, and I am here to make things right because we all should have simply had enough by now.
