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CCI CARE.COM 877-227-3115 MA

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What is it?

I paid for a one month (so I thought) subscription. Now I see that charges are coming out of my account every month!

This is a recurring charge for care.com, a website providing care for elders, pets, etc. Their Terms of Use explains the cancellation policy here: http://www.care.com/terms-of-use-p1012.html#paymentAndRefund. Typically, when you sign up, you either enroll in a recurring charge for your subscription or a one time fee. To cancel, you basically need to log in, go to Account & Settings/Membership Information, click on Downgrade Memebrship (next to Membership Information). This will downgrade you to a free membership. After you do this, you can then go back to the same place and click on Close Account, if you wish to close it altogether. Hope this helped.

It looks like they have scammed quite a few of us. A one month charge becomes recurring monthly with no easy way to cancel. I finally disputed the charges with my credit card company and they were able to block all future charges. I'm stuck with the prior charges.

Care.com was a helpful babysitting service we used last November. The charge this month is not warranted. They used a 877_______ MA number.

I was supposed to be charged for one month of service and have been charged monthly ever since. Unauthorized charges are illegal. Fraudulent charges will be filed along with complaints to the Better Business Bureau.

They didn't tell about the cancellation policy. They took money every month.

CCI (care.com) are a bunch of scumbags! I signed up for 1 month, and now have realized they have been charging me for 6 months consecutively! How can I trust them to do a background check on a babysitter??!! I can't believe the first post was in 2012 and this is still happening in 2015...

Like everyone else I too had thought it was a one time charge and have been getting charged a Premium account charges. Has anyone every filed charges or complaint to the Div. of Consumer Protection ? This is my next step.

I never realized they could get away with billing monthly for a service I used once. I am calling the Attorney General's office in Mass. Calling the credit card company.

I am looking at our bank statements. 5/30/13 - 37$ 5/30/13 - 20$ 5/31/13 - 37$ 5/31/13 - 20$

This is a load of crap.

If you sign up for their premium service and don't cancel in time they will bill you $70!! It is legitimate so you have to be careful.

I also signed on for a one month 37.00 fee, upon inspection of my credit card statement I have been billed every month since 37.00! Sneaky charges and hidden cancelation policies or terms that are misleading to consumer are still fraudulent!

I had the same problem. I know that when I signed up they made it seem like a one month charge. You can cancel through the website. I'm so angry.

CCI care.com- I signed up for one month for my mothers care. I was billed every month afterwards as many have been on this site. This is fraud. You can close your account (I hope) as someone else gave directions here. I did go on the website and downgrade then go back in and cancel. I will pursue getting the funds back that I was illegally charged. They violated my contract and my trust. I am also going to my bank in the morning as suggested by someone above. I also left a message with their answering service tonight. I want every cent refunded. Wonder how many hundreds of thousands they are making monthly ripping off their clients?

I have been charged a monthly fee and can't seem to get it stopped. When I went back to look at their terms and policy, it starts by saying that by agreeing to their terms, I cannot take a class action suit against the company. They go into a lot of wordage to cover this point. It comes over NOW like we now we are going to rip you off and we are making sure you can't get us back. On about the 40th page of the TERMS, they do say that they will continue to charge you monthly unless you cancel. Their system is set up to cheat people out of additional funds.

Can not cancel at any website or customer number for months.

I cancelled my account on Dec. 2,2016 and I am disputing this automated charge of $20.00 to my card you have on file. I cancelled my account b/c of the many scams by people using your site. I will continue to dispute these charges until you see the light. obviously your elevator doesn't go all the way to the top!!! Again, you will be hearing from my bank in black and white. I am disputing this charge!!! I gave you notice Dec.2, 2015 to close my account. My legal counsel will have to get involved if you continue the unwarranted charges!!! I advise you to take this dispute seriously. Your business practices are less than forthright. 2 different times I was contacted by scam artists and luckily I immediately recognized their efforts and I emailed them to never contact me again.!!!!!!!!!!!!!!!!! Jane Bridges Morgan Lake Dr. Marietta, GA 30066 Do not delay remove the charge of $20.00, as I said before my bank will be contacting you on this dispute!!!!!!!

I will be surprised if this gets posted. I have read other peoples post and I am completely floored that this supposed company is being deceitful purposefully. The fine print will get us every time if we don't read it. I have only be got twice but I can't figure out how they got my card number because i never gave it to them. If anyone has been done this way please let me know at sandr.jean.willis@gmail.com. I will be reporting them and putting whatever I can on their web page.

I also signed up for one month and have been billed for 18 months. My mistake because I thought the charge was my Rx plan. I have now terminated it by notifying the card company so no additional charges can be accepted. I also called the number above 1-877-227-3115 and dialed option 3 to get a live person. I would like to report them but do not know where to start. Any ideas???

I got scammed too i didnt know it was a recurring charge. I signed into my care.com acct and went to my account and settings then clicked on downgrade by doing so it should cancel the recurring charges. this is what it said after I downgraded.

Membership Information Close Account

Member Since 10/08/2013 Account Status Active Membership Plan 1 Month - Your account will be downgraded to a Free Account on 05/20/2015 Cancel Downgrade

If you call the 877 number that appears on your bank statement you will find that the number has been cut off. Go to your bank and report the charge that is being automatically taken out. they will have you sign an affidavit. this is a form that legally stops the payment for 3 months: the current month and 2 previous months (they cannot go back more than 90 days). It does not mater if you said you agreed to pay them or not. The bank will cancel that credit card and issue you a new one in 7-10 days. The payment will stop immediately.

They scammed me too. Hard to get in touch with them. Monthly recurring charges. Where is the Better Business Bureau?

care.com babysitting referrals

Well, the reason that occurs is because NO ONE reads the terms and conditions prior to putting their credit card info into their system. Click the button and read the terms. And true fraud only occurs when the cardholder doesn't initiate the charge. You know who this merchant is and you used their services. So, it's not fraud. Fraud is when a charge shows up on your account and you have never done business with this merchant and you did not initiate this charge at all. Like if you lost your card and someone used it at a corner store. That's fraud. Reason I'm putting this on here, is because reading terms and conditions OF EVERY ONLINE MERCHANT, especially one that has the ability to bill your card monthly, should have their terms and conditions read. Also, read your cardholder agreement with your credit care provider. Because if the merchant can prove that they provided terms and conditions, you will lose your billing dispute the bank puts in to Visa. So, it's important to read people. IJS.

I never used this company, never heard of it and have no use for there alledged services. I never authorized any charges against my bank account. There have been numerous withdrawlals of $39.00 from my account.

I never used this company, never heard of it and have no use for there alledged services. I never authorized any charges against my bank account. There have been numerous withdrawlals of $39.00 from my account.

same problem here. They have been charging us. I couldn't believe this.

I never signed up for this. There are no services needed , never was. This is credit card fraud. They have been charging my card for 7 months!

We got ripped off as well. Thought the charge was for a co-pay since it was $35 every month for six months until March 2016. and it was my partners card. I have no doubt there will be a class action. In the meanwhile contact your senators and congressman as well as BBB.

I was never contacted for the service I requested. Just realized they billed $20 per month and $65 per month separate going all the way back to August!!! I thought it was a one-time fee and I would not be charged if not contacted by a tutor. No one ever contacted me! I am LIVID! How can I report them for fraud?

As someone noted above I never heard of this company. Don't know how they got my acct info but noticed today that they took out $90.90. When I called the bank they were very familiar with the company. They said they take care of pets and do babysitting. I do not have pets and my kids are in college. I wish some authority would look into this company.

This is a LEGITIMATE cost for signing up with Care.com to post job requests, etc.

You have to CANCEL your monthly subscription to avoid additional charges. Didn't figure it out for 4 months...

I never authorized this charge for 37.00 I tried calling 877-227-3115 but could not get through to a real person. My name is Bruce Mack and I live in Tyler, TX. 75703. My Region account was charge by a hacker of some sort. I'm a 50 year old single male. There are no service here that I would even want to be associated with. Please call me within 24 hours at 903-376-1511. Thanks.

I paid for a one month (so I thought) subscription. Now I see that charges are coming out of my account every month!

Can you help? What is this charge?

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Also Appears on Statements As

  • CHKCARDCCI CARE.COM 877-227-3115 MA
  • CHECKCARD CCI CARE.COM 877-227-3115 MA
  • POS Debit CCI CARE.COM 877-227-3115 MA
  • POS PUR CCI CARE.COM 877-227-3115 MA
  • POS PURCH CCI CARE.COM 877-227-3115 MA
  • POS PURCHASE CCI CARE.COM 877-227-3115 MA
  • POS REFUND CCI CARE.COM 877-227-3115 MA
  • PRE-AUTH CCI CARE.COM 877-227-3115 MA
  • PENDING CCI CARE.COM 877-227-3115 MA
  • Visa Check Card CCI CARE.COM 877-227-3115 MA MC
  • Misc. Debit CCI CARE.COM 877-227-3115 MA
  • CHKCARD CCI CARE.COM 877-227-3115 MA
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