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GUS*SPOT MESSENGER

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What is it?

This is for a tracking service for your Spot device, for which you pay a year subscription. The problem is that you THINK you are paying for a year subscription but you (unwittingly) sign up for them to keep charging your account, unless you inform them IN WRITING, within 30 days of the end of your term (year) that you want to cancel. And apparently once you miss that, they don't refund. A nice service if you want it, but I feel taken advantage of.

I have just paid this charge for several years, but finally "got around" to phoning the company (need your "customer number", might take some surfing to obtain it on the Spot website) - and after some delay, they promised to refund pro rata the (in my case) $180 annual charge. The deal as I understand it, is that you "hit" the authorization renewal date on, say December 8; then you have 30 days to cancel your membership and the auto renewal associated with your membership; then, THIRTY TWO DAYS after Dec. 8, the charge appears on your credit card bill.

So when you first see the auto renewal charge on your credit card account, it is TWO days after your 30-day cancellation period. Hmmm. I do give them credit for promising (waiting to see it!!) to pro rata a refund to your credit card. We shall see.

I'd guess that many did what I did, which was to sign up for SPOT, then by default, the "auto renew" to credit card went into effect unless you affirmatively decline auto-renewal, and thus, the "membership" keeps renewing year after year till you go through the cancellation process. I do not like this renewal process, as it requires one to affirmatively decline it when "joining up". Grrrrrr.

I did not consent to GUS*SPOT services. I would never open their email let alone sign up. Unless I know the email sender I always block them from my in box and junk mail. This is a fraudulent service and if I am not cleared of this charge I will report this as I am sure others are doing.

GUS*SPOT charged my card without my knowledge for one year service. The company representative claimed that they "sent an email" but cannot prove that I have authorized the charge. They claim I will be refunded for the remaining time for the service this year but I do not see any refund on my card

Did not get a bill for this charge. Gave this as a gift for Christmas a year ago and only agreed for a year payment. Due to a bill not being sent I canceled my credit card thinking this was fraud. Next time they should send a bill or an email before charging your account. Besides keeping credit card information, I thought, was illegal without consent!!

This is a bill from SPOT for annual service on a SPOT Emergency Locator device that can be used for rescue all over the world. I have had one for several years and the cost is well worth it if you travel to remote locations or sail as I do.

Can I please have a tax invoice for AS815.23 deduct from my Credit card on 06th November 2015 for annual fees e-mail address deborah.nieuwoudt@mainroads.wa.gov.au thanks Deborah

Can you help? What is this charge?

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Also Appears on Statements As

  • CHKCARDGUS*SPOT MESSENGER
  • CHECKCARD GUS*SPOT MESSENGER
  • POS Debit GUS*SPOT MESSENGER
  • POS PUR GUS*SPOT MESSENGER
  • POS PURCH GUS*SPOT MESSENGER
  • POS PURCHASE GUS*SPOT MESSENGER
  • POS REFUND GUS*SPOT MESSENGER
  • PRE-AUTH GUS*SPOT MESSENGER
  • PENDING GUS*SPOT MESSENGER
  • Visa Check Card GUS*SPOT MESSENGER MC
  • Misc. Debit GUS*SPOT MESSENGER
  • CHKCARD GUS*SPOT MESSENGER
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