PAI ISO

Learn about the "Pai Iso" charge and why it appears on your credit card statement.

First seen on April 11, 2016, Last updated on February 21, 2020

What is it?

This is a charge from Payment Alliance International. The company officially changed its name to PAI in 2021. PAI is the nation’s largest, privately held provider of ATM portfolio management tools and services. The company's portfolio includes more than 100,000 ATMs, including transaction processing, bank sponsorship, maintenance, and cash-in-transit (CIT) servicing.

PAI offers tools and services to the following:

  • ATM portfolio owners and operators
  • Retailers
  • Financial institutions
  • Independent operators/ISOs

The company's portfolio management tools include the following:

  • On-demand pricing control of ATMs based on special events, such as lottery jackpots, promotional discounts, etc.
  • Cash forecasting so companies don't have too much or too little money available in their ATMs.
  • Remote management services, such as auto-resets, diagnostics, software distribution, and automated journal submissions for disputes.
  • Vault access and balance alerts sent to companies' phones or computers to let them know when their ATMS are accessed and how much money was loaded.
  • Fleet management reporting, such as fault identification, a portfolio health dashboard, and ATM configuration details.
  • Comprehensive reporting of revenue, performance analysis, and cost allocations.

Why this charge may appear on your card

You're likely seeing this charge because you used an ATM operated by PAI. If you didn't make this withdrawal, it's possible someone else did, which may be an early indication of fraud.

PAI works with the United States Secret Service and local law enforcement agencies to thwart man-in-the-middle attacks at ATMs. Before the attacks, criminals place a foreign device between an ATM and its wireless communication box, altering vital settings so cash is dispensed incorrectly.

It is unknown how many attacks have occurred nationwide or the amount of vault cash stolen, but PAI estimates tens of thousands of dollars have been lost. The company uses real-time reporting software to alert officials of potential attacks when they occur, enabling criminals to be apprehended on the spot.

What can you do?

If you don’t recognize the charge, you can contact PAI by email at info@gopai.com or call 877-271-2627. You can also call your bank or credit card company and dispute the charges and try to recover the money.

How to Contact Payment Alliance International

You can contact PAI online.

Community Feedback

PAI ISO - Thought this was some form of fraud with purchase amount of 62.99. Did some thinking and remembered it was a marijuana purchase. The store uses a small handheld card reader and the clerks tell you that the charge works as an ATM withdrawal.

I used it an ATM at a burger shop. It's one of those small atms that you see like at gas stations and small businesses.

repeated withdrawals from this ATM address FRAUD someone stole money from my account somehow over 500....I had my debit card on me so I'm not sure how they did it....

I keep getting these charges and also IPSA after I've already been charged the amount. Its like an extra $5 everytime. I am definitely hacked. Theres trolling going on and phishing cause my dad keeps getting mail that says ZERO in all caps.

My debit card was charged $362.95 yesterday from PAI ISO 605 N Perkins Rd Memphis TN and I would like my money put back on my card because I never done any kind of business with them never heard of the company

My card was charged 45.00 I never authorized this nor recognize the company I will be contacting a Lawyer if not returned to my CARD

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This was an ATM charge from a local gas station

I had forgotten that I had taken money out of an ATM that wasn't in my bank's regional network. The charge included the ATM fee, which is why it was an odd amount charge that stood out from the others I have.

$160 was taken off my card from unknown bank I need my money ASAP

My debit card was charged $362.95 yesterday from PAI ISO 605 N Perkins Rd Memphis TN and I would like my money put back on my card because I never done any kind of business with them never heard of the company

An Pai I so ATM withdrawal appeared on my card for $63.00 and I would like my money back ASAP because it caused a payment I made to my Credit Card be returned and now I'm facing a $39.00 late fee and a cancellation notice. This is unnacceptable and I filed for a refund through us Direct Express as fraudulent charges. But sooner than later is required to prevent further charges being filed by myself. Please respond with forms or procedures needed to reimburse my stolen money. That's Social Security money for my retirement, not yours. Thank you in advance for your quick response!

I had an ATM Withdrawal PAI ISO charge on 1/21/20 for $23.00. Transaction shows address in bank statement. Turned out for me that it was legitimate. Used my debit card to get cash at an ATM at a restaurant because they are cash only business. Between the ATM and my bank, it cost me $5.50 to get $20. Pretty high fees. Won't do that again if I can help it. BUT, it was not fraud.

I started getting these after withdrawing money from a family owned convenience store in Converse, Texas. They are definitely fraudulent. I submitted police reports and they are currently under investigation. The police have requested cameras from the places that these transactions took place at. Contact your bank and file a dispute.

On my bank statement.103.00 I don't even know what that is

FRAUD. ACCOUNT HACKED. This name appeared on my bank statement as ATM withdrawals. Repeated ATM withdrawals. Same day. Same amount. and it was NOT me. I have no idea how this was done but I had over 500 dollars taken out of my account. Bank is investigating. Always check your bank transactions/statements!

I was sitting on my bed when I got a notice of a $40 atm withdrawal and a $2.49 fee. I was nowhere near an atm. Shows on my account as PAI ISO but it is in my hometown. I read a few articles, there are atms that come across as these transactions, but for the most part all the evidence I have seen points to fraud.

These charges are fraudulent. They put the charges that match your withdrawals usually. I reviewed my statements and documents and I can confirm to you, this is a scam. Dispute the charges. The crazy part, I didn't even catch them until my monthly review!!! Be careful

I lost my direct Express debit card in my so called friends car. She found it brought it back to me the next day. The next month, I had a PAI ISO ATM withdrawal for $62 that I did not make. That was in may 2019. This month, June 2019, there were 4 unauthorized transactions. One was, $250, one was, $24.70, one was, $250, and the other was, $31.17. That was my disability money. I reported it to Direct Express and filled out paperwork for a dispute. And Comerica bank is worthless, and Direct Express isn't much better. Now I can't pay my car payment, or move into an apartment that I had planned on. I'm going to lose my car. I'm so angry and disappointed in these people. Idk what to do.

There was $202.2 hundred dollars taken from my debit card on 7/11/ 2022 , I don't withdraw money like that, I don't know who this company is, I want my money back.

My debit card was charged $362.95 yesterday from PAI ISO 605 N Perkins Rd Memphis TN and I would like my money put back on my card because I never done any kind of business with them never heard of the company

Card got snagged somewhere but who knows where in this day and age. This "company" charge some miniscule amount, evidently hoping it would go through. Also had charges from some furniture company, a gas station and Airco in Portland Oregon Nope! Cancelled that card immediately.

If I ever get my hands near these people, I will next seen in an orange jumpsuit with shackles on my limbs!

2/12/20 atm cash withdrawal I never went anywhere yesterday.

Someone use my cash app card and withdrawed $60 plus the $4.99 atmc between you and cash apps charge I want a refund this was not me what do I do

For me I figured the charge was from a small mobile handheld unit (Like Square, Paypal, Clover) thought I was getting scammed, but no, just stuck my debit card in one of those PAI ISO handheld machines. :/

IPSA PIMDS SAYS PAI ISO LAS VEGAS NEVADA THIS WAS THE START OF HORRIFIC ID THEFT I AM ASSUMING RELATED TO DARK WEB RIGHT AFTER CHARGE AT A KIOSK THEN TRANSFER ON ZELLE AND IT CONTINUES REPORTING NOW

A debt transaction of 100.00 from PAI ISO Avenal Ca. On Skyline st.

I saw this charge on my account pai iso Marble Mill Rd Marietta GA (Black Electric) and I don't even live there. It came across as an ATM withdrawal with a $4.99 fee and I haven't been out of state in 5 years. Fraud.

Bought 2 sodas & chips & was charged $23 on my debit card on 10/08/21 . Was not given a receipt. I don't suppose I can get a refund but want this place exposed .

I keep getting these charges and also IPSA after I've already been charged the amount. Its like an extra $5 everytime. I am definitely hacked. Theres trolling going on and phishing cause my dad keeps getting mail that says ZERO in all caps.

Can you help? What is this charge?

(Will be shown publicly)
(Be concise and clear. Include supporting links or references)
  • Company Name

    Payment Alliance International

  • Phone Number

    (877) 271-2627

  • Website

    www.gopai.com

Also Appears on Statements As

  • CHKCARDPAI ISO
  • CHECKCARD PAI ISO
  • POS Debit PAI ISO
  • POS PUR PAI ISO
  • POS PURCH PAI ISO
  • POS PURCHASE PAI ISO
  • POS REFUND PAI ISO
  • PRE-AUTH PAI ISO
  • PENDING PAI ISO
  • Visa Check Card PAI ISO MC
  • Misc. Debit PAI ISO
  • CHKCARD PAI ISO