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Also Appears on Statements As "BWI*BOINGO WIRELESS"

What is it?

How to cancel my internet connection? It's charge me over 1 year by credit card. I live in Taiwan.

me estan realizando cobros mensuales a mi tarjeta de credito sobre un servicio que no vengo utilizando. .

BOINGO WIRELESS is a Wi-Fi provider, giving their customers access to Wi-Fi Internet connections almost anywhere. Customers can purchase one of their monthly plans, a free trial that automatically turns into a PAID monthly plan after the trial period expires, or select one of their Pay-As-You-Go options for Wi-Fi access. Most people use Boingo's services while traveling.

I fell into the same trap, thinking I was on a month free trial but didn't realise that it converted to paid after the first month - now cancelled with a small refund (2 months)

This place seems like a scam. I called because their charges started showing up on my credit card. Canceled it got a new card. They showed up again so I called them. I could hear the other customer service people having a similar issue with someone else. I hung up. Call your credit card merchant.

I wanted to cancel my connections internet because I'm Live In Canada

My Boingo account was created when I purchased a temporary wifi package at Gatwick airport in London. Nowhere on the information I saw did it say that it would roll over into a monthly recurring charge. Fast forward 8 months later I see a $10.98 Canadian currency charge on my monthly bill listed as BWI*BOINGO WIRELESS, phone my credit card company to investigate and they tell me about the monthly charges dating back to the previous year. While I do strongly disagree with this type of baited service hookup... when I spoke to Boingo customer service they were actually very helpful. My account was switched ovwer from a monthly charge to a 'pay-as-you-go' one time charge if I ever need to log into boingo again from a similar location. I also asked, since they could see on their end that I had only ever logged into my boingo account that first time 8 months previous, if they could refund the rest of the charges and within 5 minutes they issued the refund to my card.

Just posting this to explain to people how they may have been signed up without realizing it, and that the customer service department there actually can help you. Just be sure to ask for a refund for all months of service you never logged in for.

Nunca he usado este servicio..y me están cobrando.Esto es un fraude de parte de ustedes.

Nestor Salavarria

I wanted to cancel my connection because I live in the Marshall Islands

I was trick by this company and now they keep going into my account and take money out I want them to stop taking money out my account cause am not using there service I live in England so please to cancel it now

Necesito cancelar el servicio porque ya no tengo covertura

I dont even know what this is, but saw they had been hacked my bank account and took money without me knowing they even exist! That is rotten and low, Urn the money in a disent way or cancel the company if you dont have afford to it! Ofcause i let the police know so now they are on their black list over fraud company! Shame on you!

Can you help? What is this charge?

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